Please read these Terms and Conditions (“Terms”) carefully before using our website [your website URL] and booking any property listed on it. By accessing or using the site, you agree to be bound by these Terms.
1. Definitions
“We”, “Us”, “Our” refers to Emqashweni
“User”, “You”, “Tenant” refers to the person accessing the website or renting a property.
“Property” refers to any rental unit listed on our website.
2. Booking & Payments
All rentals must be made through our online platform or by contacting us directly.
A booking is only confirmed once payment or deposit is received and confirmation is sent to you via email or SMS.
Payment methods accepted: [list payment methods, e.g., EFT, card, PayFast, PayPal].
3. Cancellations & Refunds
Tenant-initiated cancellations: Refunds depend on the notice period:
7+ days before check-in: 90% refund
3–6 days before: 50% refund
Less than 3 days: No refund
Host-initiated cancellations: A full refund will be issued.
Booking fees may be non-refundable unless stated otherwise.
4. Security Deposit
A refundable security deposit may be required.
Deductions may be made for damages, missing items, or rule violations.
Refunds of deposits are processed within [7] business days after checkout.
5. House Rules
Tenants must comply with the property’s house rules, which may include:
No smoking indoors
No loud music or parties
No pets (unless otherwise agreed)
Respect for neighbours and property
Check-in/check-out times must be adhered to
Violation of rules may result in eviction without refund.
6. Use of the Property
The property may only be used for residential purposes.
Subletting or assigning your rental to another party is not allowed without our consent.
The maximum occupancy limit must not be exceeded.
7. Limitation of Liability
We are not liable for any loss, damage, injury, or death that occurs on or around the rental property unless it is due to our gross negligence.
We do not guarantee uninterrupted website access or the availability of listed properties.
8. Changes to Bookings
Requests to change booking dates must be made in writing and are subject to availability.
Rate changes may apply for date changes.
9. Privacy
We respect your privacy and handle your personal data in line with our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising shall be settled in a competent South African court.
11. Contact Us
For questions or concerns regarding these Terms, please contact:
Emqashweni
Email: admin@emqashweni.co.za